Shipping policy
1. About the place of shipment
All orders are shipped from China
2. Delivery time
Most orders will be shipped within 1-3 days (excluding customized goods).
Our working hours: Monday to Friday (Beijing time)
3. Delivery area
All regions of the world (some regions may not be able to deliver, please refer to your address for details). According enter the address on the checkout page to determine whether the actual delivery can be made. If your area is not available, please contact us and we will arrange other logistics for you.
4. Shipping methods and charges
We choose high-quality logistics providers to cooperate and set different levels of freight for different countries/regions, so the freight will be charged according to different countries, the total weight of the purchased goods, and the logistics method you choose. (Determine the specific shipping cost according to the checkout page )
5. Estimated delivery time
Most orders will be shipped within 1-3 days (excluding customized goods). Most countries need 15-25 days to transport. You can see the expected delivery information in the table below. If you want faster delivery, you can contact us to arrange other logistics channels for you, but additional freight may be incurred.
| Country | Estimated Delivery Time | Country | Estimated Delivery Time |
| United States | 10-20 days | Malta | 7-15 days |
| Canada | 10-25 days | Poland | 7-15 days |
| Mexico | 15-30 days | Portugal | 7-15 days |
| United Kingdom | 5-12 days | Romania | 7-15 days |
| France | 5-12 days | Sweden | 7-15 days |
| Germany | 5-12 days | Slovenia | 7-15 days |
| Italy | 5-12 days | Slovakia | 7-15 days |
| Spain | 5-12 days | Ukraine | 7-15 days |
| Netherlands | 7-15 days | Brazil | 15-25 days |
| Austria | 7-15 days | Chile | 15-30 days |
| Belgium | 7-15 days | Columbia | 15-30 days |
| Bulgaria | 7-15 days | Australia | 8-15 days |
| Switzerland | 7-15 days | New Zealand | 8-15 days |
| Czech Republic | 7-15 days | Japan | 3-9 days |
| Denmark | 7-15 days | Hong Kong, China | 3-7 days |
| Estonia | 7-15 days | the republic of Korea | 7-9 days |
| Finland | 7-15 days | Singapore | 7-14 days |
| Greece | 7-15 days | Thailand | 5-10 days |
| Croatia | 7-15 days | The United Arab Emirates | 8-15 days |
| Hungary | 7-15 days | Cyprus | 7-15 days |
| Ireland | 7-15 days | Israel | 8-15 days |
| Lithuania | 7-15 days | Saudi Arabia | 8-15 days |
| Luxembourg | 7-15 days | Turkey | 7-10 days |
| Latvia | 7-15 days | South Africa | 15-30 days |
6. Taxes
Except for countries within the EU, we will charge taxes to the customs in advance (not to us); When customers in other regions check out, they do not include any import duties and other expenses, which may be assessed by your local customs, and these expenses shall be borne by the customers themselves.
If you buy more than 20 products (single SKU), you can contact us to enjoy the wholesale price or if you have any product quality and shipping problems, you also can contact our online customer service, or send an email to our official email owdencraft@outlook.com.